We love exchanges because we want you to look and feel great. If your item is not the right size or color then please let us make it right. We would love to be able to front the shipping cost both ways, but we would be able to help women out for very long if we did. So we are asking our loyal StyleFiinder customers to share the pain. We'll send the item back to us and we'll ship the correct item out to you fast and free.
If you are not 100% satisfied with one of our products, you may return it within 30 days of purchase for a refund. After 30 days, we will consider any items for return that are defective due to materials or craftsmanship.
We require proof of purchase to honor a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical receipt.
Please include your proof of purchase with the products you wish to return or exchange and bring it with you to any of our stores, or include it in your package of returned item(s). We will reimburse the original purchase price to either your original method of payment or as a store credit.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within 30 days of purchase) in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks worn.
- Products with a missing label or label that has been defaced
- Products returned for personal reasons unrelated to product performance or satisfaction
- Products that have been soiled or contaminated, until they have been properly cleaned
- On rare occasions, past habitual abuse of our Return Policy
You can submit a return request by logging into their your account.
Step One: find the order you wish to return and clicking the Return Items link. Note that customers will not be able to submit a return request for an order that has already been refunded or partially refunded.
Step Two: specify the Qty To Return, Return Reason, and Return Action.
Step 3: After submitting the request, you will see the Return Instructions and receive a confirmation email. Please email us at firstname.lastname@example.org if there is any we can help you with process your order.
Step 4: Pack up your item, use your own shipping or one from us ($6.95 will be deducted from the return)
Step 5: Take your package to a UPS drop box, store or driver. Locate a UPS location
If you choose to use your own label, please send the package to the following address:
4421-104 Six Forks Rd
Raleigh, NC 27609
Please allow up to two weeks to receive your refund from the time we receive your package. In most cases, we will refund the original payment method. Gift recipients will receive a merchandise credit.